Organisational
Effectiveness
Doing the right things
Organisational Effectiveness ensures that all the core work done by the organisation creates value to their end customers; that the Value Streams are correctly designed. Organisational effectiveness represents the concept of how effectively an organisation achieves the outcomes it intends to produce.
It is about WHAT work is done.
Operational
Efficiency
Doing things right
Operational efficiency entails the capability of an organisation to deliver products or services to its customers in the most efficient manner possible, while still ensuring the high quality of its products and service experience. It is about ensuring that the work flows error-free, thus preventing subpar products and services from reaching the customers.
It is about HOW work is done.
Operational
Excellence
Doing things the best
your organisation can
Operational Excellence helps build a sustainable competitive advantage through operations management. A typical operational excellence strategy aims to lower operational risk, lower operating costs, and increased revenues relative to its competitors, creating value for customers and shareholders.
It is about HOW WELL work is done.