By adopting a structured, data-driven approach, our various methodologies allows practitioners to isolate root causes within given business problems in order to systematically develop and implement solutions to improve product quality and customer experience, reduce waste and costs.
We run regular in-company and public courses in:
Lean
The goal of Lean is to maximise value while minimising “waste”. In other words, creating more value for the customer with fewer resources.
Six Sigma
Six Sigma is a set of methods and tools for business process improvement and quality management. With the aim of achieving near perfect ouput, Six Sigma employs statistical methods to detect problems and improve processes.
Service Design
Service design is a human-centered design approach that places equal value on the customer experience and the business process, aiming to create quality customer experiences, and seamless service delivery.
Process Mining
Process mining is an analytical discipline for discovering, monitoring, and improving processes as they actually are (not as you think they might be), based on event logs in the information systems. The goal of process mining is to turn event data into insights and actions.